·Low Quality/ Wrong-size/Faulty Items
We try to ensure that the products you receive meet our quality standards. If Products supplied to you are faulty or are not the products you ordered, please contact and inform us as soon as possible via our email:firstname.lastname@example.org including a photograph demonstrating the poor quality or the damaged area of the item. The most optimal pictures are on a flat surface, with the tag and error clearly displayed. We’ll send you replacements as soon as we confirm the situation, and there is no need to return the defective ones. We will use this information to help you with your order, and eliminate errors in the future.
·Not Happy with Your Order
If you are not happy with your purchase, 10 days from date of that you received the product in like-new condition with no visible wear and tear, you (buyer) will be the one who is responsible for paying for the shipping costs for returning item if not covered by our warranty against manufacturer defects and exchange is not due to our error.
Please note: Shipping costs are non-refundable.
If you feel the product that you’ve purchased does not meet the requirements that you initially had in mind, then you do have the option to request a refund.
Here are the circumstances in which refunds will be granted:
·You Can Get A Full Refund
If the product you’ve purchased is completely non-functional.
If you did not receive your product within 90 business days after the date that your order has been placed.
Please Note: You will receive the credit within a certain amount of days, depending on your card issuer's policies and the cost of return shipping will be deducted from your refund.
Countries: We offer international shipping, which means we can ship to all countries in the world.
Estimated Shipping: Shipping charges are estimated due to location and weight. The minimum shipping expense will be $4.99.
Delivery Time: When placing your order, we consider these factors when calculating the Estimated Delivery Date:
·Order Processing: The amount of time it takes for us to prepare your order for shipping after your payment is authorized and verified. This typically takes 5-7 business days.
·Transit Time: The amount of time it takes your order to leave our warehouse and arrive at the local delivery carrier. It may take from 20-35 business days.
Please ensure all delivery information is correct. If there is incorrect and/or missing information, we may be required to contact you to update the delivery information, which may cause delays in delivering your order. Delays may also occur as a result of customs clearance. Besides, your local customs office may require additional documents and time to clear your package, which may delay the estimated delivery time.
* The average delivery time is an estimate. Actual delivery time will depend on each country and how quickly the package is cleared through customs.
**Additional duty fees that may be charged by the shipping carrier are the customers responsibility.