Returns & Refund Policy

RETURN POLICY

Not Happy with Your Order

If you are not happy with your purchase, 10 days from date of that you received the product in like-new condition with no visible wear and tear, you (buyer) will be the one who is responsible for paying for the shipping costs for returning item if not covered by our warranty against manufacturer defects and exchange is not due to our error.

Please note: Shipping costs are non-refundable.

Damaged Items or Low Quality

If the product is defective or does not work properly, please kindly let us know. For the fastest resolution, please contact us via support@allpassportcover.com including a photograph demonstrating the poor quality or the damaged area of the item. The most optimal pictures are on a flat surface, with the tag and error clearly displayed. We’ll send you replacements as soon as we confirmed the situation, no need to return the defective ones. We will use this information to help you with your order, and eliminate errors in the future.

CANCELLATION

Canceling Unshipped-out Orders

If you are canceling your order which has not yet to be shipped out, please kindly contact us via support@allpassportcover.com. For the fastest resolution, please include your order number. Thanks!

Cancelling Shipped-out Order

If you are canceling orders when your parcel has already been shipped out or on its way to a destination, please contact us and then kindly refuse to accept the parcel since we are not able to call it back at that time. we will refund your payment after deducting shipping costs. Refund will be issued as soon as parcel begins to return.

Warranty

This warranty only covers manufacturing defects and does not cover:

Damage caused by accident

Improper care

Normal wear and tear

Break down of colors and materials due to sun exposure

Aftermarket modifications

No returns/exchanges for products with water exposure will be accepted.

REFUND POLICY

If you feel the product that you’ve purchased does not show the requirements that you initially had in mind, then you do have the option to request a refund.

Here are the circumstances in which refunds will be granted:

You Can Get A Full Refund

If the product you’ve purchased is completely non-functional.

If you did not receive your product within 90 business days (South America) after the date that your order has been placed.

Please Note: Refund will go back to your account in 3-5 business days.

SHIPPING COSTS

You will be responsible for paying for your own shipping costs for returning item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are shipping an item over $100, you should consider using a trackable shipping service or purchasing shipping insurance. Thank you!

DAMAGED ITEM / LOW QUALITY

For the fastest resolution, please include a photograph demonstrating the poor quality or the damaged area of the item. The most optimal pictures are on a flat surface, with the tag and error clearly displayed.

We will use this information to help you with your order, and eliminate errors in the future.

Kindly send a mail to support@allpassportcover.com.